FAQs

How do I place an order?

You can either place an order by adding items to your shopping cart and completing checkout or using the quick order pad and placing the quantities and product sku into the fields and then completing checkout.

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How can I request a quote?

To request a quote, simply log into your online account and then placing the items into your shopping cart and just send us an email to sales@shars.com with your login user name so one of our friendly customer support agents can lend you a hand.

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How do I check the status of an order?

Log into My Account and the Account Dashboard will show your order status either as processing or complete. When shown complete, you can view, track, or reorder your order with a simple click.

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Is there a minimum order amount?

No, get as much or as little as you need any time and any where.

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Where do you ship from?

Our warehouse are located in St. Charles, IL.

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How do my orders qualify for same day shipping?

Shars Tool ships all orders placed before 3pm (CTZ) the same day with exception to truck shipments and out of stock items. Items that need to be purchased from other vendors can either be drop shipped for fulfillment or backordered and then sent for a separate shipping charge.

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How long does will it take to receive my order?

If you are within the lower 48 states we offer a flat rate 3-Business day delivery service from Fedex Express Saver and the standard carrier services (USPS, FEDEX, UPS) which is 1-5 business days. Freight shipments may take slightly longer but are generally within this window also.

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How will I know when my order ships?

As soon as a shipping label is created for your order, you will receive an shipment notification email with the tracking number information. You can also view this tracking information in your order history page.

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Can I use my account number to ship?

We currently do not support shipping with customer's account number.

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What should I do if I don't like the shipping price before submitting the order?

Please give us a call at 630.443.6822 and we can review the order by phone.

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What do I do if I have to change my ship-to address after placing my order?

If you need to make an address correction, please call 630.443.6822 if within regular business hours or send an email to sales@shars.com if we are currently closed.

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I run a business out of my home, is it commercial or residential?

Generally if your home business is located in a residential area, trucking companies will label your business address an a residence.

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Can you deliver to my Post Office PO Box?

If you place your order by phone and your item can be shipped via the post office, we can deliver to a PO Box by either a priority service or the generic parcel post service.

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Can you deliver to my APO/FPO address?

Delivery to APO/FPO addresses are done only via the post office. Some restrictions apply to what items can be delivered so please review these restrictions at USPS.com.

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Do you offer combined shipping discounts?

Yes we do. Our online shipping calculator automatically combines your order to give you the optimum pricing. If you have any questions about this total, please contact us via email at sales@shars.com or via phone 630.443.6822.

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What shipping method should I use?

Please review our shipping methods chart to find the best shipping method suited for your needs.

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What happens if my package is lost, stolen, or damaged?

Contact us immediately and we will open a case with the appropriate courier.

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Who pays for shipping on back orders?

Unless otherwise stated, customers are responsible for all shipping obligations related to out of stock items placed on back order.

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Do you ship worldwide?

Yes, we ship worldwide to almost every location.

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What international shipping services do you offer?

USPS, FedEx, UPS, and freight services are available to choose from.

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Who is responsible for duties & taxes?

All duties and taxes are the responsibility of the purchasing party. We do not have a duties & tax calculator so if you are purchasing internationally, please make arrangements as how to pay these fees.

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What shipping method should I use?

The best shipping method for most international orders is an insured USPS priority mail for smaller shipments and FedEx for anything that cannot fit a flat rate box.

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What's the best service to use when shipping to Canada?

USPS priority mail flat rate box for applicable items or reliable shipping service from FedEx.

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When will my item arrive?

Timing on international orders can be tricky if shipped via USPS. If you are concern with the delivery times or need an item fast and reliable, please select FedEx as your shipping option so you will have a RELIABLE service.

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Can I use my account number?

Generally we do not accept international account numbers for shipments. Note however that international shipper numbers cannot be used to ship packages within the USA, but only to other international locations.

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What happens if my package is lost or damaged in transit?

International orders follow a similar but different claim procedure whereas if your item ships by the post office and is deemed lost, you will have to wait 30 days from the initial ship date before filing a claim. FedEx and UPS follow a standard claim procedure where as soon as the package is deemed lost, a claim can be filed.

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what is your Return Policy?

Returns are available on all unused items sent back to us within 30 days of purchase. Items outside of this range can be either ineligible for a refund or will incur a restocking fee.

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How do I return an item?

Please contact us at sales@shars.com or at 630.443.6822 to get a Return Merchandise Authorization number (RMA) before returning your item.

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