FAQs

You can either place an order by adding items to your shopping cart and completing checkout or using the quick order pad and placing the quantities and product sku into the fields and then completing checkout.

To request a quote, simply log into your online account and then placing the items into your shopping cart and just send us an email to sales@shars.com with your login user name so one of our friendly customer support agents can lend you a hand.

If you need to modify your shipping address, do not edit the address. Please add a new address. If you are still having trouble, please ask one of our friendly representatives to lend you a hand.

Log into My Account and the Account Dashboard will show your order status either as processing or complete. When shown complete, you can view, track, or reorder your order with a simple click.

No, get as much or as little as you need any time and any where.

At this time our system doesn't support ordering with Terms. You may send us your shopping cart to sales@shars.com and we will process the order for you.

Our warehouse is located in St. Charles, IL.

Please email your sales tax exemption certificate along with the account email address to sales@shars.com and we will update your account.

Shars Tool ships all orders placed before 3pm (CTZ) the same day with exception to truck shipments and out of stock items. Items that need to be purchased from other vendors can either be drop shipped for fulfillment or backordered and then sent for a separate shipping charge.

If you are within the lower 48 states we offer a flat rate 3-Business day delivery service from Fedex Express Saver and the standard carrier services (USPS, FEDEX, UPS) which is 1-5 business days. Freight shipments may take slightly longer but are generally within this window also.

As soon as a shipping label is created for your order, you will receive an shipment notification email with the tracking number information. You can also view this tracking information in your order history page.

We currently do not support shipping with customer's account number online, so please give us a call at 630.443.6822 or send us an email to sales@shars.com and we will do our best to accommodate your request.

Please give us a call at 630.443.6822 and we can review the order by phone.

If you need to make an address correction, please call 630.443.6822 if within regular business hours or send an email to sales@shars.com if we are currently closed.

Generally if your home business is located in a residential area, trucking companies will label your business address as a residence.

If you place your order by phone and your item can be shipped via the post office, we can deliver to a PO Box by either a priority service or the generic parcel post service.

Delivery to APO/FPO addresses are done only via the post office. Some restrictions apply to what items can be delivered so please review these restrictions at USPS.com.

Yes we do. Our online shipping calculator automatically combines your order to give you the optimum pricing. If you have any questions about this total, please contact us via email at sales@shars.com or via phone 630.443.6822.

Please review our shipping methods chart to find the best shipping method suited for your needs.

Contact us immediately and we will open a case with the appropriate courier. Any damages on the exterior of the package should be photographed to assist any damage claims. Please keep damaged goods and containers for carrier inspection until advised to discard.

Unless otherwise stated, customers are responsible for all shipping obligations related to out of stock items placed on back order.

Yes, we ship worldwide to almost every location.

USPS, FedEx, UPS, and freight services are available to choose from.

All duties and taxes are the responsibility of the purchasing party. We do not have a duties & tax calculator so if you are purchasing internationally, please make arrangements as how to pay these fees.

The best shipping method for most international orders is an insured USPS priority mail for smaller shipments and FedEx for anything that cannot fit a flat rate box.

USPS priority mail flat rate box for applicable items or reliable shipping service from FedEx.

Timing on international orders can be tricky if shipped via USPS. If you are concern with the delivery times or need an item fast and reliable, please select FedEx as your shipping option so you will have a RELIABLE service.

Generally we do not accept international account numbers for shipments. Note however that international shipper numbers cannot be used to ship packages within the USA, but only to other international locations.

International orders follow a similar but different claim procedure whereas if your item ships by the post office and is deemed lost, you will have to wait 30 days from the initial ship date before filing a claim. FedEx and UPS follow a standard claim procedure where as soon as the package is deemed lost, a claim can be filed.

Returns are available on all unused items sent back to us within 30 days of purchase. Items outside of this range can be either ineligible for a refund or will incur a restocking fee.

Please contact us at sales@shars.com or at 630.443.6822 to get a Return Merchandise Authorization number (RMA) before returning your item.