Shars Tool Company warranties its products to be free from defects in materials and workmanship for a period of 90 days from the date of original purchase unless otherwise stated. Premium line products do carry a 1 year warranty period ie: Aventor Measuring Tools, Tegara Tool Holder, Tegara Workholding, Shars Lathe Chuck, CS/FS Lathe Chuck, Shars Branded power feeds, and other products which are specified by the items SKU number on shars.com.
Shars Tool Company agrees to repair or replace at our discretion, items sold by Shars Tool Company which proves to be defective in materials or workmanship. This warranty is limited to defects arising from normal use and does not cover any malfunctions or failures resulting from misuse, abuse, neglect, alteration, modification, etched/defaced or using the item outside of the intended application it was designed for. This warranty is limited to the original purchaser.
In the event that an item is discovered to be faulty within the warranty period, Shars Tool Company retains the right to ask for photos, measurements or documentation prior to issuing a return materials authorization. If found faulty within 30 days, Shars Tool Company will issue a return tag, after 30 days it will be the customers responsibility to return the defective item back to Shars Tool Company for inspection. If found defective the item will be repaired/replaced at our discretion and returned to the customer postage paid. No return or warranty items will be accepted without a return authorization number. Under no circumstances will Shars Tool Company be liable for consequential or special damages of any kind.
Shars Tool Company sells products from specific manufacturers such as Edge Technologies, Starrett, Mitutoyo, Haimer, Ultradex, Kurt and the warranty implied by the manufacturer supersedes and replaces this warranty. Generally the products manufacturer will handle the warranty directly.
Shars Tool Company will not warranty items that are purchased used, from unauthorized vendors, estate sales, UPS, USPS, Fedex lost claim auctions or liquidators.
Shortages, damage and shipping claims
In the event that a shortage is discovered, please contact our customer service department within 5 days. Please have your invoice number available to expedite the claim.
In the event that damage is discovered to UPS, Fedex or USPS shipments, please save all original packaging, document and include photos and send claim request to email@example.com. Our customer service department will contact you regarding your claim.
In the event that a motor freight or truck shipment is found to be damaged, you can refuse the shipment then contact our customer service department. PLEASE indicate on the Bill of Lading that the shipment is damaged. Always inspect the shipment upon arrival. Please contact us within 24hrs of the delivery if damage is found. If internal damage is discovered after the delivery, document, save the original packaging and include photos of the damage and send to firstname.lastname@example.org. Our customer service department will contact you regarding the claim.